IT ASSET MANAGEMENT(ITAM)


IT ASSET MANAGEMENT(ITAM)
Pro-actively managing IT assets and effectively planning for what’s next are not easy in increasingly complex IT environments. Our IT Asset Management  (ITAM) course  provides you with  a deeper  understanding of IT Asset Management (ITAM) Management Lifecycle and equip with skills to manage the IT Assets effectively. In our two days foundation program you will gain a basic  understanding of ITAM related activities including Hardware Asset Management and Software Asset Management. With this ITAM Certification, you will also  guidance as to how to integrate ITAM process with IT service management framework such as ITIL.

A proper asset management program will allow your organization to cut spending, eliminate wasteful hardware and software, and improve your organizational security. More data will lead to better business decisions made across the organization.

The ITAM Foundation Course is based on IT Service Management (ITSM) best practices, ITIL, and the ISO standards (ISO 55000 and 19770), introducing the participants to the ITAM work frame in terms of IT governance and optimization of the IT Assets from procurement through to disposal.


ITAM Foundation course DETAILS


There are no pre-requisites for attending the course and to be eligible  to sit in certification exam
The course objectives of ITAM Foundation course are as follows
  • The principles and objectives of the IT Asset Management Processes.
  • Understanding the IT Asset Management Lifecycle
  • Key differences between Software Asset Management and Hardware Asset Management Processes.
  • Alignment of IT Asset Management (ITAM) with best practice frameworks and standards such as ITIL®, ISO2000®, and COBIT®.
  • The positioning of the components.
  • Use of components.
  • Cost of components.
  • Timeline of their addition to the inventory.
  • Life Span of components.
  • Measurement of impact on IT and business services.
  • IT manager
  •  Procurement manager
  •  Financial manager
  •  IT operations manager
  • Project manager
  • Process manager
  • Contract manager
  •  Risk manager
  • Business continuity manager
  • Security manager


1. ITAM Introduction:
  • Definition, purposes and objectives
  • Why do your organization need ITAM?
  • Introduction to the four key areas: Hardware Asset Management, Software Asset Management, Services & cloud Asset Management, People & Information Asset Management
  • The IT Asset lifecycle and its impact on your business
  • The key roles in ITAM - stakeholders, functions, roles and responsibilities
  • Typical business issues and challenges in the ITAM workflow
  • Introduction to ITAM best practices, ISO55000 and ITSM
2. Hardware Asset Management (HAM) Introduction:
  • The concept, purpose and benefits of HAM
  • The HAM lifecycle in your organization from acquisition through to disposal
  • Request and approval processes, procurement and lifecycle management, redeployment and disposal management
  • The placement of HAM in the ITAM ecosystem
  • Mobile device (asset) management aspects of HAM
  • The best practices of HAM (ISO and ITSM)
  • The tool reflections of HAM
3. Software Asset Management (SAM) Introduction:
  • Definition and objectives
  • SAM best practices and framework
  • The business value of SAM
  • SAM from request to acquisition through disposal
  • Key roles and stakeholders in a SAM program
  • The placement of SAM in the ITAM ecosystem
  • The concept of compliance
  • The risks/costs related to software audits
  • Organizational pitfalls and challenges in the SAM process

4. Services and Cloud Asset Management Introduction:
  • The concept of services and cloud services
  • The costs, challenges and benefits associated with Services and Cloud services
  • Definition and objectives within Services and Cloud Asset Management (SEAM)
  • The contractual issues as assets in SEAM
  • The pitfalls and benefits from SEAM
  • ITAM best practices in a SEAM context
  • The placement of SEAM in the ITAM ecosystem
  • Key roles and stakeholders in a SEAM program
  • Compliance in a Cloud perspective
5. People & Information Asset Management (PINAM) Introduction:
  • Definition and objectives
  • How to define Information and People as assets?
  • Security and risk control (information sharing, employees leaving the organization, loss of mobile devices, access regulations, etc.)
  • BYOD in a People and Information Management perspective
  • How do mobile users use their devices and content? Benefits and pitfalls
  • Policy Setting - security policies for content, users and mobile devices
6. ITAM Key findings and conclusions:
  • The best practices in the ITAM framework
  • How to assess and understand the ITAM maturity in your organization
  • The interface between the four key ITAM areas (HAM, SAM, SEAM, PINAM)
  • Effective communication of your ITAM goals to the key stakeholders in your organization
  • ITAM integration with the organizational key business drivers and goals
60 minutes exam.
40 multiple-choice questions (MCQs).
26 out of 40 or 65% is needed to pass.

Software Asset Management Specialist - SAMS


Software Asset Management Specialist - SAMS
The purpose of the Software Asset Management Specialist (SAMS) course and certification is for the participants to obtain knowledge on best practice and use of Software Asset Management in the challenges and variables that Software Asset Managers face on an everyday basis. The course is based on a practical approach to strengthen the participants understanding of how ISO 19770 and IT Service Management best practice (ITIL) relates to everyday use of software asset management, software tags, software piracy, control of the licenses and the legislation and organisational issues that saturates many businesses in today’s Asset Management world. This course will enable you to understand how to use Software Asset Management in the most contributing form to your IT organization and the business as a whole.

In this course, participants will learn best practices in Software Asset Management, as well as the practicality to understand and accordingly increase the maturity of SAM via a tier based implementation. The participants will through a case based learning get the knowledge to understand, answer and manage the questions regarding Software Asset Management; how to set targets and clearly identify goals and how to quantify success. Software Asset Management is a series of business practices that support and secure the use of software within an organization and frequently assess how software traverses and affects the organization.

Attendees will after the course be able to demonstrate an overall understanding of the Software Asset Managers role in relation to;

  • Understanding the risks, costs, challenges and benefits associated with SAM in a dynamic IT environment
  • Understanding the different types of licensing methods commonly used by software vendors
  • Recognizing the potential issues that arise when implementing a SAM program
  • How to gather the suitable information about the organisational environment that the SAM program is being implemented into
  • Build a comprehensive Business Case for SAM to gain commitment to the SAM program
  • Understanding the key SAM processes required to ensure the effective SAM program
  • Specifying the requirements for evaluating and selecting the correct tools for SAM
  • Developing and communicating the related Software Policy
  • Understanding how SAM interfaces with IT Service Management including ITIL and other BP’s
  • Planning for the development and implementation of all SAM policies, procedures and tools
  • Establishing and maintaining a database containing the SAM relevant data
  • Understanding how to control all activities associated with the Software Lifecycle
  • Detecting, escalating and managing all exceptions with policies, processes, procedures and licenses the correct way
  • Managing all relationships within the business and with partners/suppliers to the agreed Service Levels
  • Continually assess the effectiveness of policies and procedures in relation to the different Tiers
The SAMS course is based on Software Asset Management best practices and standardization.
It combines IT Service Management best practice (ITIL) with the ITAM standard ISO19770

SAMS Course details


This 3-day SAMS course is designed for IT professionals with a good understanding of the IT Asset Management area. The desired – but not required – criteria for participating in the SAMS course is;

  • ITAMOrg IT Asset Management Foundation course and certification
  • At least three months of operational experience in all phases of Software Asset Management
  • An understanding of IT Service Management best practice, have participated in ITIL Foundation v. 3 or later and a general understanding of IT


Attendees will after the course be able to demonstrate an overall understanding of the Software Asset Managers role in relation to;
  • Understanding the risks, costs, challenges and benefits associated with SAM in a dynamic IT environment
  • Understanding the different types of licensing methods commonly used by software vendors
  • Recognizing the potential issues that arise when implementing a SAM program
  • How to gather the suitable information about the organisational environment that the SAM program is being implemented into
  • Build a comprehensive Business Case for SAM to gain commitment to the SAM program
  • Understanding the key SAM processes required to ensure the effective SAM program
  • Specifying the requirements for evaluating and selecting the correct tools for SAM
  • Developing and communicating the related Software Policy
  • Understanding how SAM interfaces with IT Service Management including ITIL and other BP’s
  • Planning for the development and implementation of all SAM policies, procedures and tools
  • Establishing and maintaining a database containing the SAM relevant data
  • Understanding how to control all activities associated with the Software Lifecycle
  • Detecting, escalating and managing all exceptions with policies, processes, procedures and licenses the correct way
  • Managing all relationships within the business and with partners/suppliers to the agreed Service Levels
  • Continually assess the effectiveness of policies and procedures in relation to the different Tiers
The SAMS course is based on Software Asset Management best practices and standardization.

It combines IT Service Management best practice (ITIL) with the ITAM standard ISO19770.
  • IT manager
  •  Procurement manager
  •  Financial manager
  •  IT operations manager
  • Project manager
  • Process manager
  • Contract manager
  •  Risk manager
  • Business continuity manager
  • Security manager
Day 1Day 2
Introduction to the course
Introduction to SAMS
  • What is SAM
  • Introduction to key terminologies
  • What is Software
  • Who are the key players in SAM
  • Key roles and responsibilities
Introduction to best practice Software Asset Management
  • Introduction to ISO19770
  • Introduction to IT Service Management
How to build a business case
  • What is a Business case
  • How to create the Business case with a SAM perspective
  • Identify the stakeholders
  • How to communicate the Business case and create management commitment
Tier Level 1 implementation
  • Management and controls
  • Introduction to Tier processes
  • Case-based introduction to design and implement Tier processes
  • Technologies used at Tier one
  • Considerations and evaluation of tools
Tier Level 2 implementation
  • Management and controls
  • Introduction to Tier processes
  • Case based introduction to design and implement Tier processes
  • Technologies used at Tier two
  • Considerations
Day 2 ContinuedDay 3
Tier Level 3 implementation
  • Management and controls
  • Introduction to Tier processes
  • Case based introduction to design and implement Tier processes
  • Technologies used at Tier three
  • Considerations and evaluation of tools
Tier Level implementation cont.
  • Management and controls
  • Introduction to Tier processes
  • Case based introduction to design and implement Tier processes
  • Technologies used at Tier four
Considerations and evaluation of tools
How to get management commitment
Exam preparation
Examination
The examination is a one-hour closed-book online multiple choice test, consisting of 40 questions based on 1 scenario. The pass mark is 60%. Distinction is 85%.
The examination will be based on the syllabus retaining to the SAMS course. Examination questions will be drawn from all topics in the syllabus, and cover any given topic and in proportion to the amount of time allocated to the specific topics in the syllabus.

Contact


  • PM Expert Group UK Limited 71-75 Shelton Street Covent Garden London WC2H 9JQ ENGLAND